Research

User Research Workshop

This workshop compresses months of work into focused sessions using proven design methods. Teams move quickly from problem to tested solution using structured design thinking. Expect a fast pace and a focus on results.

Facilitation Script
Duration
4 days
Group Size
6-12
Category
Research
Format
In-person
The team will:

  • Apply rapid design methods to challenges.

  • Generate and test solutions quickly.

  • Learn user-centered design thinking.

  • Develop rapid prototyping skills.

  • Create roadmaps for implementation. Sometimes, testing shows unexpected results, but that's part of learning.

The team will gain:

  • A clear understanding of user needs and pain points.

  • Documented and prioritized research insights.

  • Research-backed recommendations for product decisions.

9:00am-9:15am
BREAK 15 min
Introductions
9:15am-9:30am
BREAK 15 min
Icebreaker
9:30am-10:00am
Service Design Tools 30 min
Research Plan

A comprehensive document outlining research objectives, methods, timeline, and deliverables to ensure systematic and eff...

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10:00am-10:30am
Service Design Tools 30 min
Interview Guide

A structured framework for conducting user interviews that ensures consistent data collection while allowing for natural...

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10:30am-11:00am
Research 30 min
5-Minute User Interview

Practice interviewing under pressure. Five minutes forces you to cut the fluff and ask questions that actually matter. T...

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11:00am-11:15am
BREAK 15 min
Morning Coffee Break
11:15am-11:45am
Research 30 min
Affinity Mapping

Organize insights, ideas, or observations into meaningful patterns and themes. Transform chaotic information into clear,...

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11:45am-12:15pm
Strategy 30 min
Point Of View Statements

Synthesize research insights into actionable problem statements. Transform user needs into clear design challenges using...

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12:15pm-12:45pm
IBM Design 30 min
Playback

A Playback is a session where participants present their work, key insights, and takeaways from an activity or the entir...

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12:45pm-1:00pm
BREAK 15 min
Next Steps/Daily Checkout

Unlock Full Agenda & Timing

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.


  • Large format paper (A1 or flip chart paper)

  • Sticky notes (multiple colors)

  • Sharpie markers (black, blue, red)

  • Fine-tip markers

  • Pens and pencils

  • Dot stickers

  • Masking tape

  • Timer or stopwatch

  • Workshop-specific templates

  • Industry examples and case studies

  • Laptops/tablets

  • WiFi access

  • Digital camera

  • Presentation projector/screen

  • Power strips and extension cords

  • Printed materials (backup)

  • Large wall space

  • Moveable tables

  • Comfortable seating

  • Adequate lighting

  • Quiet environment

  • Temperature control

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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