Research

Usability Baseline To Enhancement

This workshop helps you establish usability baselines and create practical improvement plans. Teams conduct hands-on testing, measure results, analyze data together, and create diagrams. You'll move from spotting problems to designing real solutions based on evidence.

Facilitation Script
Duration
16 days
Group Size
6-12
Category
Research
Format
In-person

  • Conduct think-aloud usability testing.

  • Establish baselines using the System Usability Scale (SUS).

  • Analyze findings through affinity clustering.

  • Create technical diagrams showing improvements.

  • Develop data-driven strategies for enhancements.


  • User-validated designs.

  • Clear usability findings and recommendations.

  • Prioritized improvements based on data.

Day 1

9:00am-9:15am
BREAK 15 min
Introductions
9:15am-10:00am
Luma 45 min
LUMA - Think-Aloud Testing

Review think-aloud methodology. Prepare test scenarios, set up stations, and brief facilitators.

Learn More
10:00am-12:00pm
Research 120 min
Think-Aloud Testing Sessions

Conduct 4 parallel testing sessions. Rotate participants and document observations.

12:00pm-1:00pm
BREAK 60 min
Lunch Break
1:00pm-2:00pm
Luma 60 min
LUMA - System Usability Scale

Introduce SUS methodology. Administer to participants, calculate scores, and compare to benchmarks.

Learn More
2:00pm-4:00pm
Research 120 min
Research Synthesis & Affinity Mapping

Compile all usability issues. Combine think-aloud and SUS insights. Create affinity clusters.

Learn More
4:00pm-5:00pm
Innovation 60 min
Improvement Ideation

Brainstorm improvements for each cluster. Consider quick fixes vs. major changes.

Day 2

9:00am-9:15am
BREAK 15 min
Day 2 Welcome
9:15am-11:00am
Luma 105 min
Schematic Diagramming

Create current state system diagrams. Map issues to components. Design improved schematics.

Learn More
11:00am-11:15am
BREAK 15 min
Break
11:15am-12:30pm
Strategy 75 min
Product Roadmap Planning

Prioritize improvements by impact/effort. Create phased enhancement plan with measurable targets.

Learn More
12:30pm-1:00pm
Strategy 30 min
Baseline Documentation & Next Steps

Document current baselines. Set up tracking systems and plan follow-up testing schedule.

Unlock Full Agenda & Timing

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.


  • Testing lab: 4 stations with recording equipment.

  • SUS materials: Questionnaires, scoring sheets, benchmark data.

  • Analysis supplies: Sticky notes, clustering boards, markers.

  • Diagramming tools: Templates, architecture diagrams.

  • Tracking systems: Baseline sheets, improvement trackers.

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

Discussion

0/2000
Loading comments...

Related Workshops

See all workshops

Field Research To Direction

8 days · Research

Strategic User Research Bootcamp

4 days · Research

User Research Basics

16 days · Research