Testing

Usability Testing

This workshop accelerates design using design thinking, prototyping, and user validation. Teams generate, test, and refine solutions quickly. These methods maximize learning and minimize risk.

Facilitation Script
Duration
4 days
Group Size
6-12
Category
Testing
Format
In-person

  • Use structured design for problem-solving.

  • Practice ideation and concept development.

  • Validate assumptions through user testing.

  • Improve cross-functional collaboration and communication.

  • Create testable prototypes.


  • Validated designs from user testing.

  • Documented usability findings and recommendations.

  • Prioritized improvements based on user feedback.

9:00am-9:15am
BREAK 15 min
Introductions
9:15am-9:30am
BREAK 15 min
Icebreaker
9:30am-10:00am
Research 30 min
Usability Test Scenario Development

The **Usability Test Scenario Development** is a structured Research exercise designed to facilitate research and insigh...

Learn More
10:00am-10:30am
Service Design Tools 30 min
Interview Guide

A structured framework for conducting user interviews that ensures consistent data collection while allowing for natural...

Learn More
10:30am-11:00am
Luma 30 min
LUMA - Think-Aloud Testing

Part of LUMA collection. --- Want to know what users really think? Ask them to think out loud while using your pro...

Learn More
11:00am-11:15am
BREAK 15 min
Morning Coffee Break
11:15am-12:00pm
18F 45 min
18F - Usability Testing

Part of LUMA collection. -- Observing users as they attempt to use a product or service while thinking out loud.Part ...

Learn More
12:00pm-12:30pm
Research 30 min
Affinity Diagramming

Organize and cluster ideas by themes through collaborative sorting. Transform individual sticky notes from Post-Up into ...

Learn More
12:30pm-12:45pm
Strategy 15 min
Impact & Effort Matrix
Learn More
12:45pm-1:00pm
BREAK 15 min
Next Steps/Daily Checkout

Unlock Full Agenda & Timing

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

These exercises can enhance the workshop or be used as alternatives depending on your team's needs and available time.

LUMA - System Usability Scale
75 min
Heuristic Evaluation Protocol
120 min

  • Large format paper (A1 or flip chart paper)

  • Sticky notes (multiple colors)

  • Sharpie markers (black, blue, red)

  • Fine-tip markers

  • Pens and pencils

  • Dot stickers

  • Masking tape

  • Timer or stopwatch

  • Workshop-specific templates and worksheets

  • Industry examples and case studies

  • Laptops/tablets

  • WiFi access

  • Digital camera

  • Presentation projector/screen

  • Power strips and extension cords

  • Printed materials (backup)

  • Large wall space

  • Moveable tables

  • Comfortable seating

  • Good lighting

  • Quiet environment

  • Temperature control

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

Discussion

0/2000
Loading comments...

Related Workshops

See all workshops

Accessibility Audit Workshop

4 days · Testing

A/B Testing Workshop

4 days · Testing