Difficult Participants

Challenging behaviors might stem from personal issues, insecurities, or a mismatch with session format.

Set clear objectives, expectations, and ground rules. Establish rapport and trust from the start.

Stop them, thank them, say you'd like to hear from others. Summarize their points and move on.

Create low-risk opportunities: pair shares, written brainstorming, or polls.

"That's interesting. Let's capture it in our Parking Lot and refocus on the current topic."

Assess impact, respectfully interrupt, acknowledge, share the impact, ask if they're willing to change.