Atlassian

Atlassian-5 Whys

The "5 Whys" is a root cause analysis. Keep asking "Why?" until you find the real problem. Toyota developed it to go beyond surface-level symptoms.

Duration
45 mins
Group Size
3-8
Category
Atlassian
Difficulty
Easy
Energy
Medium

Objectives

Find the root cause, not just the symptoms. Understand cause-and-effect better. Create lasting solutions. Align the team on the problem.

Outcomes

Identified root causes. Deep problem understanding. Underlying issues addressed.

Step-by-Step Instructions


  1. Define the problem (5 min). Write down the problem you're analyzing.

  2. Ask the first why (5 min). Ask 'Why did this problem occur?' Write down the answer.

  3. Continue asking why (20 min). For each answer, ask 'Why?' again. Do this five times, or until you find the root cause.

  4. Validate the logic (10 min). Go backwards from the root cause. Does the chain make sense?

  5. Develop solutions (5 min). Brainstorm solutions for the root cause.

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Facilitator Tips

Don't blame individuals. Focus on the system. Keep asking "Why?" even if it feels repetitive. Involve people who know the problem well. Sometimes, you might not need all five 'whys' to get to the root cause. Be flexible.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Whiteboard

  • Markers

  • Digital collaboration tool

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Resources & Templates

Atlassian - 5 Whys Play
Official Atlassian guide to the 5 Whys technique.
Toyota - 5 Whys Origin
Toyota original 5 Whys methodology.

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Discussion

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