Participants will:

• Gain new perspectives on challenges.


• Practice active listening and consulting.


• Build a peer coaching culture.


• Generate actionable advice.

Participants will:

• Complete Troika Consulting sessions.


• Gain peer coaching experience.


• Acquire fresh perspectives.

The 'turn-around' is key. It reduces defensiveness. Consultants can speak candidly. Clients often hear things differently when not directly engaged. Prevent interruptions during that phase. In the first round (questions), consultants should focus on understanding, not solving. During the discussion, consultants build on each other's ideas. The client should present a real challenge and be open to feedback. It's common for clients to forget to turn away – gently enforce this. The 10-minute time limit keeps things focused, but allows for depth. Success means clients gain new perspectives. Consultants learn from the discussion. Actionable insights emerge. Don't be surprised if participants find the silence difficult at first. It's a bit awkward at first, but stick with it.