Service Design Tools

Transition Journey

This exercise maps user transitions from current to desired states. It's more than standard journey mapping; it focuses on the *how* of change, not just the *what*. We'll examine barriers, enablers, and design supportive experiences. Transitions are rarely smooth, so expect some detours.

Duration
2.7 hours
Group Size
6-10
Category
Service Design Tools
Difficulty
Easy
Participants will: Map transition journeys. Design supportive experiences. Understand barriers and enablers. Plan interventions. Support users through change. Design resilient pathways. Enable behavior change.
A mapped transition journey. A clear understanding of the change process. A solid foundation for change management initiatives.
Transitions are rarely linear; expect detours and setbacks. Address the emotional side of change; people need support. Design multiple pathways, not just one. Consider system-level barriers. Test interventions with real users. Plan for long-term maintenance; change isn't a one-time event.

  1. Define the Scope: What transition are we mapping? Who is experiencing it? What's the timeframe?

  2. Map the Current State: Document current behaviors, capabilities, resources, pain points, and system factors.

  3. Define the Desired Future State: Outline target behaviors, required capabilities, success indicators, and resources.

  4. Map Transition Phases: Identify phases like awareness, preparation, action, and integration.

  5. Identify Barriers: Determine capability gaps, motivational challenges, environmental obstacles, and system resistance.

  6. Design Support: Create interventions for capability building, motivation, and environmental/system changes.

  7. Plan Implementation: Develop a detailed transition plan.

  8. Monitor and Adapt: Track progress and adjust the plan as needed.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

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  • Journey mapping supplies (paper, pens, digital tools).

  • Frameworks for transition theory.

  • Change management resources.

  • User research data on transitions.

  • Behavior change tools and techniques.

  • Systems analysis materials.

  • Implementation planning templates.

  • Monitoring and evaluation tools.

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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