Google Design

Target Selection

Focus the sprint on one target customer and a specific moment in their journey. This choice guides your prototype and testing efforts.

Duration
30 mins
Group Size
5-8
Category
Google Design
Difficulty
Easy

  • Focus the team on a specific, achievable sprint goal.

  • Select the highest-impact opportunity from the journey map.

  • Align on the most important customer and moment.

  • Set clear boundaries for the prototype's scope.


  • Target customer and moment selected.

  • Clear sprint focus defined.

  • Aligned team effort.

This is a decision, not a vote. The Decider (e.g., CEO, product lead) makes the final call after discussion. Avoid endless debate. A good target is specific enough to prototype quickly, important to the business, risky enough to warrant testing, and connected to the long-term goal. Resist targets that are too broad (e.g., "everything") or too narrow (e.g., "just the homepage"). The selected target guides sketching, decision-making, and prototyping. Success means you can clearly identify a specific moment on the map and explain its importance to the customer and the business. I've seen teams struggle when the 'decider' doesn't actually decide, so make sure to set expectations upfront.

  1. Review the Map (5 minutes): Look at the previously created journey map. Review the long-term goal and sprint questions.

  2. Identify Potential Targets (10 minutes): Mark potential target moments on the map. Look for high-risk/high-reward moments, customer pain points, critical decision points, and significant opportunities.

  3. Team Discussion (10 minutes): Each person shares their preferred target and rationale. Discuss the pros and cons of each option. Consider feasibility within the sprint timeline. Think about what you can realistically test by the end of the sprint.

  4. Decision Maker Chooses (5 minutes): The Decider makes the final decision. Circle the chosen target on the map. Confirm everyone understands the choice. Set aside other ideas for future sprints.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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  • The journey map from the previous exercise.

  • Colored markers or dot stickers.

  • Timer.

  • Long-term goal documentation.

  • Sprint questions documentation.

  • Notes from expert interviews.

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  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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