18F

18F - Heuristic Evaluation

Heuristic Evaluation finds usability issues fast. Experts review an interface against usability principles. Teams use Nielsen's heuristics or custom criteria. This reveals friction points without user testing. In 2 hours, evaluators work alone, then compare notes. Expect a prioritized list of problems. Rate each by severity and impact. Great for finding inconsistent navigation and accessibility barriers. Recommendations balance effort and user impact. Plan quick wins and bigger fixes.

Duration
2 hours
Group Size
3-5
Category
18F
Difficulty
Easy
Quickly spot design flaws that hurt usability. Avoid lengthy user research.
Heuristic evaluation findings. Expert-identified usability issues. Prioritized improvements.
For best results, ensure evaluators understand the heuristics. It's common to miss issues in the first pass, so encourage thoroughness. I have found that Severity ratings can be subjective, so allow time for discussion and clarification. Additional Resources:

  • "10 usability heuristics for user interface design — Nielsen Norman Group"

  • "USDA Digital Strategy tools — Research — Heuristic review template"

  • "18F accessibility checklist"

Government Considerations: No PRA implications.

  1. Recruit 3-5 people familiar with evaluation methods.

  2. Have each person create a list of usability best practices.

  3. Consider potential user hazards.

  4. Each person evaluates the website against their list, noting problems.

  5. Gather the group to discuss and prioritize issues.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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  • Heuristic checklist.

  • Interface to evaluate.

  • Rating scales.

  • Documentation forms.

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  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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