Design Focused

Bad UX Confessions

Participants share frustrating digital experiences, building empathy and a shared understanding of user pain points. This UX-focused activity helps teams align on design principles. The vibe is cathartic and connective. Teams will leave feeling more connected and ready to collaborate.

Duration
10 mins
Group Size
4-20
Category
Design Focused
Energy
High

Objectives

• Build empathy for user frustrations • Create psychological safety for sharing problems • Generate energy through shared experiences

Outcomes

Team cohesion and interpersonal connection will increase. Participants should experience higher energy and engagement. This creates a foundation for productive collaboration through deeper understanding.

Step-by-Step Instructions


  1. Introduction (1 min): Explain the exercise: share frustrating digital experiences to build empathy.

  2. Individual Work (3 min): Participants prepare a recent bad UX experience and what they wished had happened instead.

  3. Sharing Round (5 min): Each person shares their experience with the group.

  4. Wrap-up (2 min): Reflect on common themes and insights. Acknowledge that some experiences are more frustrating than others.

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Facilitator Tips

Share your own frustrating experience first to model vulnerability. Keep the energy light and cathartic. Connect patterns across responses to highlight common pain points.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Digital whiteboard (Miro, Mural, Figma) or physical whiteboard with markers

  • Video conferencing platform with breakout room capability (for remote sessions)

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Resources & Templates

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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