Design Focused

Bad UX Confessions

Participants share frustrating digital experiences, building empathy and a shared understanding of user pain points. This UX-focused activity helps teams align on design principles. The vibe is cathartic and connective. Teams will leave feeling more connected and ready to collaborate.

Duration
10 mins
Group Size
4-20
Category
Design Focused
Energy
Medium
• Build empathy for user frustrations • Create psychological safety for sharing problems • Generate energy through shared experiences
Team cohesion and interpersonal connection will increase. Participants should experience higher energy and engagement. This creates a foundation for productive collaboration through deeper understanding.
Share your own frustrating experience first to model vulnerability. Keep the energy light and cathartic. Connect patterns across responses to highlight common pain points.

  1. Introduction (1 min): Explain the exercise: share frustrating digital experiences to build empathy.

  2. Individual Work (3 min): Participants prepare a recent bad UX experience and what they wished had happened instead.

  3. Sharing Round (5 min): Each person shares their experience with the group.

  4. Wrap-up (2 min): Reflect on common themes and insights. Acknowledge that some experiences are more frustrating than others.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

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  • Digital whiteboard (Miro, Mural, Figma) or physical whiteboard with markers

  • Video conferencing platform with breakout room capability (for remote sessions)

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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