18F

18F - Usability Testing

Observe users interacting with a product or service, asking them to verbalize their thoughts aloud. This reveals friction points and unexpected uses.

Duration
2 hours
Group Size
5-8
Category
18F
Difficulty
Easy
Energy
Medium

Objectives

Understand the intuitiveness of the design. Determine how well it adapts to user needs in real-world scenarios.

Outcomes

Usability testing findings. Direct user feedback. Prioritized list of usability improvements.

Step-by-Step Instructions


  1. Define the scope: Choose the specific product or feature to test.

  2. Design the test: Create realistic scenarios and tasks for users to perform.

  3. Recruit participants: Find representative users and obtain informed consent.

  4. Conduct the tests: Observe users as they complete tasks, encouraging them to think aloud.

  5. Analyze results: Identify patterns and prioritize usability issues. Sometimes, users struggle despite our best efforts – that's valuable data too.

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Facilitator Tips

I've found it helpful to record sessions, even if you take notes. It's easy to miss nuances in real-time. Also, pilot your test with a colleague first. You'll always find something to improve. Consider these resources:

  • Blog posts on remote moderated usability testing

  • Sample design research participant agreement

  • Sample interview checklist

  • Sample usability test guide

  • Sample interview debrief worksheet

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Prototype or product

  • Task scenarios

  • Recording software (screen and audio)

  • Observation forms (digital or paper)

  • Consent forms

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Resources & Templates

NNGroup - Usability Testing Guide
Comprehensive usability testing resource from NNGroup.
Usability Test Script Template
Template for creating usability test scripts.

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Discussion

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