Service Design Tools

Mindmap

Mind mapping visually organizes thoughts around a central topic. It builds a mental model by connecting related concepts and ideas in a radial structure. It's great for brainstorming and solo work.

Duration
45 mins
Group Size
1-6
Category
Service Design Tools
Difficulty
Easy
Energy
Medium

Objectives

Participants will:

  • Map thoughts around a topic.

  • Build a mental model.

  • Organize information visually.

  • Identify connections.

  • Generate new ideas.

  • Create shared understanding.

Outcomes

Participants will leave with a mind map, a visual thinking structure, and connected ideas.

Step-by-Step Instructions


  1. Place the central topic in the center.

  2. Draw main branches for themes.

  3. Add sub-branches for related concepts.

  4. Use keywords, not sentences.

  5. Include visuals: colors, symbols, images.

  6. Connect related ideas across branches.

  7. Let the map grow organically.

  8. Use colors to differentiate info.

  9. Add branches as thoughts emerge.

  10. Review and refine connections.

  11. Identify patterns.

  12. Document discoveries.

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Facilitator Tips

Start with a clear topic. Use keywords. Let the map grow organically; don't force structure. Use colors to aid memory. Connect branches. Don't worry about neatness initially. Encourage wild associations. Review and clean up the final mind map. Sometimes, the initial mess leads to unexpected insights.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Large paper or whiteboard

  • Colored pens and markers

  • Sticky notes

  • Digital mindmapping software

  • Images or symbols

  • Timer

  • Camera

  • Reference materials

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Resources & Templates

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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