Service Design Tools

Issue Cards

Use physical cards to drive discussion. They suggest new exploration avenues. Cards structure thinking and spark ideas. Isolate elements as conversation starters.

Duration
1.5 hours
Group Size
3-8
Category
Service Design Tools
Difficulty
Easy
Energy
Medium

Objectives

Participants will:

  • Discuss complex topics.

  • Have open and fun creative conversations.

  • Avoid creative blocks.

  • Consider new problem interpretations.

  • Understand different perspectives.

  • Structure thinking around topics.

  • Facilitate group discussions.

  • Identify priorities and relationships.

Outcomes

Participants will create issue cards, document key issues, and build a foundation for prioritization.

Step-by-Step Instructions


  1. Define the challenge or topic.

  2. Break it down into elements.

  3. Create cards with:


  • Insights.

  • Visuals.

  • Sketches.

  • Attributes.

  • Keywords.

  • Descriptions.


  1. Keep card content simple.

  2. Test cards with small groups.

  3. Use cards to start conversations.

  4. Apply cards for:


  • Prioritization.

  • Relationship discussions.

  • Problem reframing.


  1. Document insights.

  2. Iterate card content based on use. It's not always perfect on the first try.

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Facilitator Tips


  • Keep content simple to avoid bias.

  • Avoid complex concepts on cards.

  • Test cards beforehand.

  • Provide clear instructions. Sometimes people need extra clarification.

  • Cards should spark discussion, not give answers.

  • Design for your audience.

  • Update cards based on feedback.

  • Consider different card types.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Card stock or cardboard.

  • Design and printing supplies.

  • Simple graphics or text.

  • Laminator (optional).

  • Storage box.

  • Facilitator instructions.

  • Documentation materials.

  • Timer.

Unlock Materials Required

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Resources & Templates

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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Discussion

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